Purchases and subscriptions
If Plus is missing after a purchase, open Profile in Lodestar and choose Restore purchases. Make sure your device uses the Apple Account that made the purchase.
To manage or cancel a subscription, use Manage subscription in Profile or open the iPhone or iPad Settings app, tap your name, then Subscriptions. Deleting Lodestar or your Lodestar account does not cancel an Apple subscription.
Account deletion
Open Profile in Lodestar, choose Delete account, and follow the confirmation steps. Review the deletion notice before continuing. Account deletion and cancellation of an Apple subscription are separate actions.
If you cannot access your account or need help with a data request, email privacy@duckgustudio.com. We may need to verify your identity before acting. For a minor’s privacy request, tell us that you are their parent or legal guardian; do not attach identity documents to your first email.
Your journal and optional AI reflection
You can save a note on your device without using AI. If you choose AI reflection and give permission, the entries you submit for that reflection and the information described in the app’s disclosure are sent through our backend to OpenAI.
The Privacy Policy explains device-only notes, saved AI reflections, service providers, retention, and your data choices. The Terms of Use explain AI and astrology’s role in self-reflection and their limitations.
What to include in your email
Current Lodestar customer support is handled by email. A short description is enough to start.
- Your app version, iOS version, device model, and country or App Store region.
- What you expected, what happened, and the approximate date and time.
- For purchase help, the product name and whether you tried Restore Purchases.
- Do not send passwords, Apple sign-in credentials, journal text, sensitive personal details, full receipts, identity documents, or complete payment information. Remove private content from screenshots before sharing them. Support will never ask for your password.
Support email and your data
Support and privacy email is handled through Google Workspace. Customer inquiry records are retained for 3 years after the inquiry is closed, as described in the Privacy Policy.
Please send only the information needed to explain the issue. The Privacy Policy also describes how to request access, correction, or deletion of your information.
Who operates Lodestar
Choi Hansol, sole proprietor registered under the trade name Lodestar and operating the Duckgu Studio brand (Republic of Korea; Business Registration No. 522-36-01755)
- Business address
- Unit B02, 373-8 Bongcheon-ro, Gwanak-gu, Seoul 08750, Republic of Korea
- Public telephone
- +82-10-5594-0555