Purchases and subscriptions
If Plus is missing after a purchase, open Profile in Lodestar and choose Restore purchases. Make sure your device uses the Apple Account that made the purchase.
To manage or cancel a subscription, use Manage subscription in Profile or open the iPhone or iPad Settings app, tap your name, then Subscriptions. Deleting Lodestar or your Lodestar account does not cancel an Apple subscription.
Refunds and billing problems
App Store refunds are requested from Apple. Open Report a Problem, sign in with the Apple account used for the purchase, and choose the charge you want reviewed. Eligibility depends on your purchase and applicable consumer law.
Canceling renewal and requesting a refund are separate actions. If a paid feature is unavailable, a charge appears twice, or you need help with a complaint, email support@duckgustudio.com. Apple’s payment process does not remove your statutory rights or Duckgu Studio’s applicable responsibilities.
Account deletion
Open Profile in Lodestar, choose Delete account, and follow the confirmation steps. Review the deletion notice before continuing. Account deletion and cancellation of an Apple subscription are separate actions.
The completed deletion removes your Lodestar sign-in account and this device’s account data immediately. Remaining server records are isolated for 30 days, then permanently deleted except for minimum statutory evidence. You can register with the same Apple Account during that period as a new Lodestar account; retained records are not restored.
If you cannot access your account or need help with a data request, email privacy@duckgustudio.com. We may need to verify your identity before acting. For a minor’s privacy request, tell us that you are their parent or legal guardian; do not attach identity documents to your first email.
Your journal and optional AI reflection
You can save a note on your device without using AI. During initial setup after sign-in, allow or decline sharing with OpenAI in the United States for safety checks and reflection. The account-specific choice is kept on this device; a device without a saved current choice asks again. After allowing, use Send normally without a consent dialog each time. Declining keeps local notes available. Change your choice in Profile → AI data permission; revocation stops future requests, not transfers already completed.
Replies can continue the current reflection using its submitted messages, selected reference notes, and latest result. Other conversations are not automatically used as AI memory. Voice input is transcribed on supported devices without Lodestar saving or uploading the recording; you can edit the text before saving or sending it.
The Privacy Policy explains device-only notes, saved AI reflections, service providers, retention, and your data choices. The Terms of Use explain AI and astrology’s role in self-reflection and their limitations.
What to include in your message
You can contact support by email. If in-app support is available in Profile, you can also submit a private inquiry and read replies there. A short description is enough to start.
- Your app version, iOS version, device model, and country or App Store region.
- What you expected, what happened, and the approximate date and time.
- For purchase help, the product name and whether you tried Restore Purchases.
- Do not send passwords, Apple sign-in credentials, journal text, sensitive personal details, full receipts, identity documents, or complete payment information. Remove private content from screenshots before sharing them. Support will never ask for your password.
Support messages and your data
In-app private support uses Google Firebase in the United States. Its form separately asks permission to send the subject, category, reply language, message, and account identifier. You and authorized support staff can read the conversation; it is not public and is not automatically sent to an AI provider. While your account is active, resolved in-app and website inquiries are kept for up to three calendar years after resolution. Account deletion blocks access immediately and permanently deletes those records after 30 days, even if their normal retention period would end later.
Support and privacy email is handled through Google Workspace. Ordinary inquiry records are kept no longer than 30 days after the inquiry is closed. If an account-deletion request is accepted first, account-linked records are blocked immediately and permanently deleted 30 days after the request. Only the minimum complaint or dispute evidence required by law is retained separately for the statutory period.
Please send only the information needed to explain the issue. The Privacy Policy also describes how to request access, correction, or deletion of your information.
Who operates Lodestar
Lee JungAe, sole proprietor registered under the trade name 덕구스튜디오 (English display name: Duckgu Studio) (Republic of Korea; Business Registration No. 756-51-01119)
- Business address
- Apt. 1502, Building 104, Gyeongdong Apartments, 202 Dongmyeong-ro, Nam-gu, Busan, Republic of Korea
- Public telephone
- +82-10-3875-7339